La Jolla Cosmetic Surgery Centre Awarded the 2007 Workplace Excellence AwardLa Jolla Cosmetic Surgery Centre (LJCSC) has been a leader in San Diego since 1988. A key element of their success has been a team driven philosophy. They strive to give their patients a total experience that exceeds expectations. This goal was adopted in their mission statement, which hangs prominently on the wall in the office: “The secret of success is doing what you have to do, better than you have to do it.” 
To deliver on this mission statement takes a team of dedicated professionals who are committed to providing quality care to their patients. “Our outstanding team of physicians and staff work together to create patient experiences that build lasting relationships” says Founder R. Merrel Olesen, MD. He noted that many of LJCSC’s patients are now bringing in their grown children and even grand-children — a wonderful testament to the patient experience that is a hallmark of the Centre. La Jolla Cosmetic Surgery Centre combines a few key ingredients to create this special patient experience: Real Plastic Surgeons:The Centre’s board certified plastic surgeons include Lori H. Saltz, MD, H. Michael Roark, MD, Johan E. Brahme, MD and Joseph L. Grzeskiewicz, MD. Patient communication in a nurturing environment is an important part of the patient-physician experience at LJCSC. “It is important to understand why patients are seeking plastic surgery and to achieve the surgical result that they expect and will enjoy,” says Dr. Michael Roark, the Centre’s Medical director. Adds Dr. Lori Saltz, “We not only want to improve and restore the way our patients look on the outside but also how they feel on the inside.” World-Renowned Cosmetic Dermatologists:La Jolla Cosmetic Surgery Centre now includes includes a cosmetic dermatology division, headed by Dr. Richard E. Fitzpatrick, a world-famous pioneer in the field of laser surgery. This unique blending of specialties brings the full spectrum of choices to LJCSC patients-- from less-invasive fillers and laser skin rejuvenation procedures to cosmetic surgical solutions or a combination of all three. Dr. Fitzpatrick is joined by his associate, Dr. William F. Groff who travels worldwide to lecture on the latest advances in laser surgery. Dedicated Team:Chief Executive Officer, Marie B.V. Olesen notes that the synergy between team members at LJCSC is very unique. “We strongly believe that a team impacts the success of a company, whether positive or negative. We place a high value on the relationships we have with our staff. We try to cultivate a family atmosphere where our staff feel appreciated and valued for their important contributions to our mission. The practice of quality medicine involves nurturing patients so I believe that the organization must care for the staff as it wishes the staff to care for patients. We know our patients agree, over 80% of our practice is from our own patients or their referrals. That’s strong validation we’re meeting the needs of our patients.” LJCSC is a proud winner of the 2007 Workplace Excellence Medallion Award, recognizing the best places to work among top San Diego companies. THEY WROTE THE BOOK:Because of their leadership in the cosmetic surgery industry, La Jolla Cosmetic Surgery Centre founders and physicians were chosen to author Cosmetic Surgery for Dummies, from Wiley Publishing. It is a comprehensive guidebook for people wanting to learn more about the various procedures available as well as how to be a savvy shopper and ask the right questions. Past President of the San Diego Plastic Surgery Society and LJCSC plastic surgeon Dr. Johan Brahme continues to champion patient education and safety. “There are so many choices out there that you should do your homework when shopping for cosmetic procedures. You want to be in the best hands possible and to do so you need to arm yourself with the best information available.” BREAKING NEW GROUND IN PATIENT EDUCATION:Dr. Olesen and Dr. Saltz authored informed consent and patient communication materials that have been translated into five languages and are being used by over 1100 plastic surgeons in the U.S. and around the globe. HAPPY PATIENTS:“Sometimes the best indication of whether a particular office is right for you is by the experiences of former patients,” says Monique Ramsey, the Centre’s Chief Operating Officer. “We have thousands of happy patients who regularly write to us about their wonderful experience with us. It’s how we continuously measure and improve.” She shared some “love letter excerpts” from LJCSC patients:
To schedule your own consultation with one of La Jolla Cosmetic Surgery Centre’s doctors, call (800) 942-2816. Our San Diego Area LocationAll of our seminars are held at La Jolla Cosmetic Surgery Centre, which is conveniently located minutes from the I-5 and I-805 freeways.
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